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Voice and microphone checklist
Trouble talking to Vanessa?
Voice needs your browser to have microphone permission and to be allowed to play sound. Try each step, then tap Talk or Send again.
- Tap "Turn on voice" in the chat banner first. On iPhone, Safari only lets voice play after a direct tap, so this step unlocks it for the rest of the conversation.
- Allow microphone access when your browser asks. If you tapped Block by mistake, open the address bar padlock (Safari: the "aA" menu, then Website Settings) and set Microphone to Allow, then reload the page.
- Turn off Silent Mode on iPhone (flick the switch above the volume buttons) and turn the volume up. Silent Mode can mute Vanessa's reply even when everything else is working.
- Close other apps using the mic, such as Zoom, FaceTime, WhatsApp calls or voice memos. Only one app can hold the microphone at a time.
- Check your headphones. If you use Bluetooth earbuds, make sure they are connected and the mic on them is not covered or muted.
- Try a different browser. On iPhone use Safari, on Android or desktop use Chrome. In-app browsers inside Facebook, Instagram or email often block the microphone.
- Reload the page and, if it still will not work, close the browser fully and open it again.
- Type instead. The chat always works by typing, even when voice is blocked, so you never have to wait to get an answer.
Still stuck? Tell us below what phone or computer you are on, which browser, and what happened when you tapped Talk. That helps us fix it for you.